FAQ

Are you an Indigenous/Native American Company?
Yes. Our owners are Anishinaabe Ojibwe women, residing and open for business from Chippewas of the Thames First Nation, an Anishinaabek Ojibwe community located near London, Ontario, Canada. Look for our pop up shops near you, we post regularly on our Facebook about pop-up events at your nearest powwow, conference or market!!

Do you provide International delivery?
No, not at this time. Antler River Trading Co. hopes to ship worldwide one day.

What is your shipping policy?
Your shipping & handling costs are calculated and are displayed to you before purchase. We use Canada Post and UPS for all our postal services. Your postal preferences can be fulfilled at checkout. By purchasing, you agree to our returns/exchanges & refunds policies.

Is it possible to get a tax exemption because of my Indian Status?
Register on our website as a customer and then email us at antler@xplornet.com and we’ll send you a form to fill out for proof of tax exemption eligibility.  You only have to register once.  All personal information is destroyed upon verification. As a registered customer the taxes will be adjusted upon checkout going forward. 

How do I return an item?
Please read our Returns policy first, because by purchasing you are agreeing to it! To return, you must contact us within 30 days of the shipment notification email you will receive. Antler River Trading Co. is not responsible for postage costs for your returns.

How do I track my order?
Antler River Trading Co. will send you a notification email informing you that your order is confirmed and is being processed. You will then receive an "order shipped" email with your tracking information when your order is out the door.

Is my personal information and payment method safe using your website?
Yes. We use SHOPIFY as our platforms for secure online payment options. We will never see your payment information, such as your credit card number or bank account numbers. When you make a purchase, the only information we receive is a confirmation of payment from SHOPIFY, the shipping address you provide us with and your email (& phone # if you provide it). Antler River Trading Co. does not and will never share or sell customer's personal information to a third party. Please visit SHOPIFY for more information on their reliable, secure online transaction systems and how they keep compliance with global Data Security Standards.