Shipping policy

ORDER PROCESSING

Please allow 3 to 10 business days to process your order.  Expect an email within three days to let you know your order in on the way!

STORE PICK UP - 85 Antler River Rd., Muncey, ON, N0L1Y0

Orders can be picked up by appointment.  An email with contact information will be sent to arrange the best time. 

LOCAL DELIVERY

During checkout, enter your address and choose the ship option.  Click the "continue to shipping" button.  Local delivery is available for addresses within 35 kilometres of our shop.  If the local delivery option does not show up during checkout, your order is not eligble for local delivery. 

Orders placed will be delivered within three days of the order being placed.  When your order is ready for delivery, you will receive an email with real-time tracking information. 

FLAT RATE SHIPPING

Orders are generally shipped within 3 business days using a shipping provider standard of 2-7 business days.  Flat rate shipping fee of $12.95 applies to orders shipping within Canada.  We do not ship outside of Canada at this time.

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at antlerrivertrading@gmail.com with your order number and a photo of the item's condition.  We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. 

If you have any further questions, please do not hesitate to contact us at antlerrivertrading@gmail.com.